Effective Date: 09 September 2025

Voi Jeans India Pvt Ltd (“Company”, “we”, “our”, or “us”) operates the website www.voijeans.in (“Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our Site.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

When you interact with our Site, we may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address.

• Payment Information: Processed securely through trusted third-party payment gateways (we do not store your complete card or UPI details).

• Order Details: Products purchased, returns, refunds, and preferences.

• Log Data: IP address, browser type, device information, pages visited, time/date of visits.

• Cookies & Tracking: To improve your shopping experience, personalize content, and provide relevant ads.

2. How We Use Your Information

We use your personal information to:

• Process and fulfill orders, including delivery and returns.

• Communicate with you regarding your orders, support, and inquiries.

• Send promotional offers, updates, and newsletters (only with your consent).

• Improve our website, services, and customer experience.

• Detect, prevent, and address technical or security issues.

3. Sharing of Information

We do not sell or rent your personal information. We may share your data only with:

• Payment Gateways (e.g., Razorpay, PayU, Paytm) for secure payment processing.

• Logistics & Courier Partners (e.g., Delhivery, Bluedart, Shiprocket) to deliver your orders.

• Service Providers such as IT, analytics (e.g., Google Analytics), and marketing partners (e.g., Meta, Google Ads) to improve our services.

• Legal Authorities if required under applicable laws.

4. Cookies

Cookies are small data files stored on your device. We use cookies to:

• Remember your preferences and shopping cart.

• Analyze site performance and usage.

• Show personalized advertisements.

You can choose to disable cookies in your browser settings, but some features of the Site may not function properly.

5. Data Security

We implement reasonable security practices to protect your personal data. However, no method of online transmission or storage is 100% secure. While we strive to use industry-standard measures, we cannot guarantee absolute security.

6. Your Rights

As a user, you have the right to:

• Access the personal data we hold about you.

• Request corrections or updates to your information.

• Withdraw consent to marketing communications at any time.

• Request deletion of your data, subject to legal or contractual obligations.

7. Compliance

This Privacy Policy is governed by the Information Technology Act, 2000, the SPDI Rules, 2011, and other applicable Indian laws. We are committed to aligning with the upcoming Digital Personal Data Protection Act, 2023 (DPDP Act).

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. Continued use of our Site after changes constitutes acceptance of the updated policy.

9. Contact & Grievance Officer

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Grievance Officer
Voi Jeans India Pvt Ltd
No. 5AC-722 & 724, 3rd Floor, HRBR Layout, 1st Block
Bangalore, Karnataka – 560043, India

📧 Email: online@voijeans.in
📞 Phone: +91 9538878059

Data Collection

We collect information such as name, email, phone number, billing address, shipping address, and payment information.

Information Usage

We use collected information to process orders, improve services, and provide customer support.

Information Sharing

We do not sell personal information. Data may be shared with trusted service providers.

Cookies & Tracking Technologies

Cookies help improve website functionality and personalize user experiences.

User Rights

Users may request access, correction, or deletion of personal information.